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FCM Travel has relaunched its proprietary chatbot Sam as a virtual travel assistant capable of “anticipating user needs and providing real-time answers”. Sam, which was originally launched in 2017, has…
With all eyes now on the ROI of a business trip, travel programmes must have a greater alignment with a business’ core objectives. This shift in optics means that more…
Home » EUROPE » The Growth and Struggles of Italian Travel Management Companies in 2024 Tuesday, June 24, 2025 The travel management companies (TMCs) of Italy had a year of…
The balance of power in corporate travel decision-making has been shifting for years — but in 2025, the trend has become unmistakable. Travel programs, once firmly in the hands of…
Charlene Leiss is president of Flight Centre Travel Group, Americas, where she oversees a vast network of companies that includes flagship business travel divisions Corporate Traveler and FCM Travel. We…