Delta Air Lines cancellations drop as recovery takes off
  • Delta Air Lines’ operations seem to be more or less normal after a CrowdStrike outage.
  • The airline has come under scrutiny online for its limited public statements.
  • The DOT announced on Tuesday that it would be investigating Delta’s customer service shortfalls.

For the first time since Friday’s CrowdStrike outage, Delta Air Lines’ operations seem to be more or less normal.

By noon ET on Wednesday, the airline posted just 47 cancellations and 399 delays, according to Flight Aware. That’s compared to 511 total cancellations on Tuesday and 1,160 on Monday. On Wednesday, American Airlines had more canceled flights than Delta. The airline also clarified and expanded its reimbursement guidelines for customers who were affected by the meltdown.

But that doesn’t mean the crisis is over in Atlanta. Now, the possibly harder work of reaccommodating passengers whose flights were previously canceled, reuniting travelers with their bags and restoring the airline’s rosy reputation must begin.

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By admin