How to Impress that Important Client
If you have a customer who spends quite a huge sum of money with you company, it is to your best interest to keep impress and keep them interested in your products and services. The reason is that they provide a lucrative amount of money for your business. All you want at this stage is to have a relationship that is flourishing and not dying.
It is no doubt that you have given your client the right impression of your company the first time you met them, and they used your product. But when they come for a second visit, there is a need to keep them, impressed with your brand. Below are some ideas that you can use to impress them.
Clean your Office Well
You would not want to ask your client to visit you when your office is disarranged. It is for this reason that you need to have your office professionally cleaned before your important customer visits you. Also, ensure that your employees tidy up their workstations and dispose any mess like loose paperwork strewn across their desks. You can also consider a new idea to improve your office’s look, like getting some new plants or installing framed pictures.
Have a Plan of Action
It also important to have a timetable of activities that you would wish to do with your customer during the day. You can, for instance, arrange a morning meeting with them, then a lunch break followed by a tour of the production facility or a demonstration of new products and services. Once the day is done, you can arrange to have a dinner with the to strengthen your social bonds with them.
Arrange for their Transport To and from their Hotel
If your customer is from overseas, it is an act of kindness to arrange for their transportation to and from their hotel and your facility. You can have an executive chauffeur driving them around and impress them even more. If the cost of hiring an executive transport worries you then you shouldn’t be since the cost is not as high as hiring the same service from a local taxi firm. It gives your client a sense of status and importance and also it shows them that you are not afraid of giving them a good treat and that you value their business.
One discouraging thing is for a client visiting a supplier or partner organization to wait around for the people they have to meet. Punctuality is important both to the new clients and existing ones too.
Prepare in advance before you can have them visit you. Have all the important items that you will need for the meeting at your disposal.